Susan Scott reads her newly revised and updated New York Times and Wall Street Journal bestseller to achieving success one conversation at a time.As the master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, you must transform everyday conversations in effective ways to get your message across. In this guide, Susan teaches you how to: -Overcome barriers to meaningful communication -Expand and enrich relationships with colleagues, friends, and family -Increase clarity and improve understanding -Handle strong emotions—on both sides of the table -Connect with colleagues, customers, and family at a deep level By mastering the Seven Principles of Fierce Conversations, you will begin to change your life—one conversation at a time.